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Burgeoning interest in matrix management and heightened Strategic Futures® consulting activity in this specialty, along with requests from Web site visitors, have prompted this new article for 2000. This article is informed by a recent assignment with a well-managed organization that seeks to deploy information services personnel into its business/operating units using a matrix approach. The principles discussed herein are by no means limited to information services, but are instead applicable to internal service provision in a variety of areas, ranging from human resources to legal. To an extent, some of these principles apply to any matrix organization.

Please note that the article provides only a partial reflection of findings and recommendations that were provided to the client. Much of the richness of this assignment has been embargoed to protect the client's interests and investments as well as the intellectual property of Strategic Futures®. So hang on, let's go…