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Five Not-So-Easy Pieces

Any organization confronts a common set of pitfalls and challenges when it seeks matrix management benefits. First, an effective matrix organization cannot be "willed" into place. Implementation efforts of briefing, training, and issues resolution are needed along the following lines:

1. Clarify roles and matrix principles and methods, both within and outside of the internal service unit
2. Clarify cross-divisional priorities and implemented a streamlined forum for priority setting and resource allocation.
3. Clarify internal, cross-divisional partnership agreements
4. Improve the response capability of internal service personnel assigned to the matrix
5. Smooth cultural transitions involved in moving to a matrix form