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Another Look at Matrix Management:
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| Integrated selling.
Cross-selling collaboration. Getting to a bigger bundle of value that both satisfies and anticipates the customer's needs. Avoiding the clumsiness, real cost, and opportunity cost of one sales representative from your company visiting a customer for Product A on Tuesday and another sales representative showing up on Thursday for Product B. For the feet on the street, integrated selling may mean selling
a product/service that is outside an individual's comfort zone.
Top management wants to do it, but it can be tough for the sales
representative to get beyond good intentions and into the genuine
“letting go” of past habits and beliefs that is needed
to make it happen. It means trusting others from your company whom
you may not know well, if at all – as you move to team-based
selling. It means opening doors for product/service sets that are
just plain foreign. It means seeing new possibilities beyond that
which is warm and familiar. |
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