Customer Service Training Programs by Strategic Futures

Strategic Futures® offers customized train-the-trainer programs and on-site training delivery by experienced consultants.

Use Strategic Futures®' tested training program, Achieving Excellence in Customer Service to:

Increase the positive, value-based visibility of your in-house training function
Leverage industry-specific knowledge and organization-specific examples
Establish ongoing relationships where you and/or your staff function as knowledgeable experts and internal consultants
Schedule training to accommodate operational staffing needs and workload fluctuations
Provide future deliveries as needed and groom other in-house staff to serve as associate trainers

Achieving Excellence in Customer Service is organized into four (4) one-half day training modules:

Module 1: Compassion for the Customer
Module 2: Listening and Problem-Solving Skills
Module 3: Communication and Telephone Skills
Module 4: Handling Tense, Stressful, and Multi-Tasking Situations

Find out more about the individual learning objectives for each training module.

Modules can be sequenced, expanded, and contracted with considerable flexibility, adjusted to suit the emphasis and timing needs of your organization. Half-day, one-day, or two days: it's your choice.

Don't miss Ron Gunn's article: "Customer Service in the Post-Care Bear Era," a cyberwhimsical account of the decline and future of customer service.