Facilitation & Training Services — Strategic Futures® has a host of fully documented training programs available for its clients. In addition, we customize training programs to suit client needs. We provide strategic planning facilitation services, problem-solving sessions, and organizational clarification sessions. As an indication of client satisfaction, several of our clients have engaged our services for a decade or more as their businesses have grown from start-ups to 7- and 8-figure operations. Among available programs are:

	Achieving Excellence in Customer Service
	Ron Gunn, a Strategic Futures® founding principal, has authored a cyberwhimsical account of the decline and future of customer service, entitled Customer Service in the Post-Care Bear Era.
	Matrix Immersion Training
	For a more in-depth understanding of the matrix management principle, be sure to check out Ron Gunn's articles, Matrix Management: Method, Not Magic, Five Not-So-Easy Pieces of Matrix Management, and his latest, Cross-Functional Customer Care Teams and the Service Revolution.
	Customer Service Implications for Your Web Site
	Internet-Based Self-Service Solutions to Increase Customer Satisfaction — How can you put your Web site to work for you and your customers so that your customers are satisfied, yet the burden on your staff is reduced?
	Customer-Focused Teams
	Cross-functional teams can be organized by project, product, process, and/or customer. Strategic Futures® has created a unique combination of customer service and matrix management training content for Customer-Focused Teams. Please contact us for additional information.
	Strategic Planning for Business & Government Agencies
	An Organization That Doesn't Plan Its Future Isn't Likely to Have One! explains the Why's, Who's, and How's of Strategic Planning for Business and Government Agencies. To see how strategic planning can help your organization, print out our strategic planning questionnaire for business or government agencies.
	Strategic Alignment: If you want to do the right things and are willing to do them imperfectly for a time until you get them right — suffering Dilbert's scoffing humor — then read on and let's get down to business! It's Time to Fire Dilbert: Towards Dynamic Strategic Alignment

Computer-Based Proposal-Writing Training. In response to customer demand, we have developed a proposal-writing training program on PC diskette. It's only $29.95 plus shipping and handling. Get this powerful new tool before your competition does!