Customer Service Implications for Your Web Site

Internet-Based Self-Service Solutions to Increase Customer Satisfaction — How can you put your Web site to work for you and your customers so that your customers are satisfied, yet the burden on your staff is reduced?

Program Scope — A one-day, hands-on planning session for up to 20 individuals.

Who Benefits from this Program? — Front-line staff and managers and customers in government agencies, associations, and private companies.

Program Highlights

• The "do's" and "don'ts" of Internet-based customer service
  
• Defining your service package
  
• Identifying self-service options for customers
  
• Educating your customers on self-service options
  
• Service implementation planning
  
• Staff implementation in re-deployment
  
• Performing periodic customer satisfaction checks of your Web site

Includes service technology audit.

Program Leaders

Ronald A. Gunn, a seasoned strategic planning and customer service consultant and thought-provoking group facilitator.

Jennifer Thompson, marketing consultant and director of Strategic Pages^SM, a product line of Strategic Futures®, encompassing Web site design, marketing, launch and maintenance services.

For More Information — For more information, including pricing and scheduling, please call us at 703/836-8383 or send an inquiry by e-mail.